• Orders and Returns

Orders and Returns

What to do if there's a problem with your order

Shipping and Delivery Policy

All online orders over $1,000 will be delivered FREE of Charge to anywhere in Australia. All online orders under $1,000 will be charged at a flat rate of $49.50 exc. GST. Shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 5 business days, goods manufactured or assembled to order may take longer. Shipping times are estimated at between 3-7 business days depending on your location within Australia. Pick up is also available at any of our branches Australia wide.

Shipping Destinations

Robertsons ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us on 1300 977 577 to enquire about a special order.

Customer Service Policy

Robertsons is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 5-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. Please refer to our Terms and Conditions on our website.